Security & Reliability

At Kindertales we take the security and privacy of our customers data very seriously. Never will a corner be cut or a best practice ignored when it comes to the handling of users data. We also know that our application is an integral part of our customers day to day operations and how important it is that our application always be accessible.

 

Take a quick minute to read how Kindertales not only keeps your data secure and private but available 24/7/365.

 

Security

SSL

All information travelling between Kindertales and your browser is protected from eavesdroppers with 256-bit SSL encryption. The lock icon in your browser lets you verify that your data is secure in transit.


Firewalls

The Kindertales application as well as the data that powers it resides securely behind Cisco-powered firewalls and is monitored 24/7.


Intrusion Detection

The Alert Logic Threat Management™ system monitors our environment, detecting external and internal threats. When it detects an incident, Alert Logic's ActiveWatch service provides expert guidance from it's security operations center (SOC), staffed round the clock by Alert Logic security analysts. Integrated vulnerability scanning helps us identify possible points of entry and correct them, and assists with meeting regulatory compliance requirements.

 

Physical Security

The Kindertales servers are located in Rackspace's state-of-the-art datacentres, which provide biometric access controls, constant surveillance, redundant power feeds and generators, robust fire suppression, and carefully monitored climate control to protect the servers that store your data.

 

 

Security at a Glance

Physical Security

• Data center access limited to technicians only

• Biometric scanning for controlled data center access

• Security camera monitoring at data center

• 24/7 onsite staff provides additional protection

   against unauthorized entry

• Unmarked facilities to help maintain low profile

• Physical security audited by an independent firm

 

System Security

• Dedicated firewall and VPN services to help block

   unauthorized system access

• Data protection with managed backup solutions

• Intrusion detection devices to provide an additional

   layer of protection against unauthorized system

   access

• Distributed Denial of Service (DDoS) mitigation

   services

 

Operational Security

• Access to confidential information restricted to

   authorized personnel only

• Systems access logged and tracked for auditing

   purposes

• Secure document-destruction policies for all

   sensitive information

• Documented change-management procedures

• Disaster recovery and business continuity

• Best practices used in the random generation of

   initial passwords

• All passwords encrypted during transmission and

   while in storage

• Secure media handling and destruction procedures

   for all customer data

• Support-ticket history available for review via the

   Kindertales Support Suite

Contact & Support

Information:

info@kindertales.com

Office:

1201 Peachtree Street

400 Colony Square

Suite 200

Atlanta, GA 30361

©Kindertales